SOS Return Policy (14 Days)

At SOS, we stand behind the quality and durability of every product we make. If you’re not fully satisfied with your purchase, we’re here to help.

Return Window

You may return eligible items within 14 days of the original purchase date.

Eligibility

To be eligible for a return:

• The item must be unused, uninstalled, and in the same condition you received it.

• Original packaging must be included when possible.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Items that show signs of use, wear, or installation

• Custom or modified products

• Clearance or final-sale items

Refunds

Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed to the original payment method within 5–7 business days.

• Shipping costs are non-refundable.

• Return shipping is the customer’s responsibility unless the return is due to a defect or an SOS error.

Exchanges

If you need to exchange an item for a different size or product, please contact us within the 14-day window so we can assist with availability.

Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, contact us immediately at sosystems@yahoo.com with photos, and we will make it right.

How to Start a Return

Contact us through our website with:

• Your name

• Order number

• Reason for return

• Photos (if applicable)

  Shirts, hats and anything purchased through the Merch store, a second party, and the return policy may be different.